Certificate of Hospitality and Tourism Management

This course provides the skills needed for students to be ready for the Canadian workforce. The course explores: business communication such as team interaction, listening and nonverbal methods, intercultural awareness, oral presentations, routine and positive messages, negative messages, resumes and interview skills.

This course provides an introduction tocustomer service. It explores the definition of customer service, behaviors that engage customers, active listening skills, insights into emerging trends in customer service, customer turnoffs, customer feedback, customer recoveryand exceeding customer expectations.

This course is intended to prepare students for entry-level positions in the Food and Beverage industry. Topics include roles and responsibilities, including the purpose of safety in the workplace, Serving it Right, standardized recipes, product purchasing, product receiving, storing and issuing, quality food-production standards, quality-beverage standards and communicating with guests.

This course provides an overview of the Event Planning Industry. Students examine the stages of different events taking into consideration event types, venues, trends and best practices, event marketing, legal aspects, risk and crisis management technology in the industry and negotiation strategies.

This course provides an overview of the hotel industry with emphasis on customer service skills. The course analyzes the different departments in the hotel industry and key functions.

This course provides an overview of the Tourism Industry in Canada. Students examine different factors that influence tourism: guests and hosts, transportation, accommodations, food, beverage, recreation, events, the stages tour creation (planning, development, and marketing a destination), and the future of the industry.